Yes, they are professional. We first contacted the seller with a few preliminary questions. Our enquiry was handled quickly and expertly, with answers to everything we had asked. So we decided to place an order here. Over the following 2 weeks we spoke with the seller a few times to see how things were progressing. This morning she arrived! We opened the case and got a first good look at their craftsmanship. Wow. Just wow. What a gorgeous doll!
